TERMS AND CONDITIONS

DESTILADORA DE LOS ALTOS, S.A. DE C.V, hereinafter referred to as “commerce” informs users of the portal www.hacinedabanuelos.com its return and refund policies for products purchased through the portal.

Because the products sold by the store are food grade, returns and refunds will only apply in the following cases:

The product arrived damaged to the recipient, it shows signs of damage during shipping caused by the parcel company
The product delivered does not correspond to the one purchased on the portal, that is, the wrong product was sent
To make the return or refund valid, you must inform the customer support team the same day you receive the item and send photos and/or videos showing how the package arrived.

Similarly, if the package arrives damaged, we ask the customer not to accept it from the delivery person and indicate that it will not be accepted for that reason, and we thank the customer for taking a picture of the package during the delivery attempt.

Subsequently, inform the customer service of the business that the package that was being delivered was damaged and was not accepted, send the photographs and we will immediately proceed to send the product to the customer again at the same requested address.

No change, return or refund will be made on open products, totally or partially consumed or that the customer has consumed at least one of the pieces of their package, for example: if a customer receives a package with more than one can, but only one of them is damaged and you decided to use or consume the contents of any of the other cans that are not damaged, in such cases no change, return or refund will apply.

For any doubt or clarification, we invite users to consult our customer service team through our means of communication:

Email: contacto@haciendabanuelos.com
Whatsapp: 3481130515


Last update: January 19, 2023